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Case Manager Supervisor- Womens Homeless Shelter

Case Manager Supervisor- Womens Homeless Shelter

Norton Healthcare Staffing & Recruiting, Norton Social Work Group

Full Time
Posted 2 weeks ago

***Our client is seeking an experienced supervisor for a very busy shelter to fill there Supervisor opportunity. Must have at least 2 years of supervisor/leadership experience and experience working with homeless individuals.This is to fill the 7-3 shift.***


The Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the shelter. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The shift leader will maintain a close working relationship with Associate Director and other Supervisors. The shift leader will be part of the evening shift rotation and will oversee all aspects of the 7-3 shift, including a service model that emphasizes use of Motivational Interviewing, Trauma-Informed Care, and Crisis Prevention and Intervention training principles. The shift leader will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The shift leader will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.

The shift leader will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home.
  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing
  • Never warehouse or institutionalize our guests in our shelters
  • Everyone is “housing ready:” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”
  • Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
  • Recognize the impact of violence and victimization on development and coping strategies
  • Employ an empowerment model, using motivational interviewing skills during interactions with guests
  • Maximize guest choices and control over her/his recovery based in a relational collaboration
  • Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
  • Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
  • Minimize the possibilities of re-traumatization
  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
  • Solicit guest input and involve guests in designing and evaluating services




  • High school diploma or GED


  • Bachelor’s Degree
  • Valid driver’s license



  • Minimum of two (2) years of leadership/supervisory experience in a human services setting
  • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness
  • Five (5) year’s direct care experience with people who are homeless or poor
  • Experience utilizing motivational interviewing, trauma-informed care, harm reduction, and similar approaches when interacting with clients


  • Bilingual, with a preference for English/Spanish
  • Four years or more of prior supervisory experience



  • Ability to use computer, calculator, fax, copier machine and other office equipment
  • Ability to access different building locations, and different program sites
  • Frequent stooping, bending, stretching, standing, walking
  • May include lifting of guests at times
  • Ability to respond quickly in emergency situations
  • Ability to work in foul weather, on weekends, or on holidays as scheduled
  • Ability to work as essential personnel in the event of a weather or other declared emergency



  • High degree of organizational skill
  • Excellent oral/written communication skills and interpersonal skills
  • Ability to talk (and listen) in a non-judgmental way
  • Ability to perform an array of difficult tasks at the same time
  • Ability to train, support, evaluate and supervise staff
  • Ability to communicate with staff, including setting clear expectations
  • Ability to work as a member of a team and think creatively
  • Ability to work with diverse population and in a stressful environment
  • Ability to respond safely, quickly, and calmly in emergency situations
  • Willingness to continue to learn and improve in all areas of professional performance development
  • Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma- Informed Care, Harm Reduction, Motivational Interviewing, First Aid/CPR/Narcan, Code of Conduct, Harassment Policy, etc.

Job Features

Job CategoryNorton Healthcare Staffing & Recruiting, Norton Social Work Group

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