34 Elm Street, Cohasset MA 02025
(781) 383-3800

Homeless Shelter Supervisor

Homeless Shelter Supervisor

Norton Healthcare Staffing & Recruiting, Norton Rehab Group, Norton Social Work Group

Full Time
Boston
Posted 1 month ago

**Our client is seeking an experienced supervisor for a very busy shelter to fill there Shift Leader opportunity. Must have at least 5 years of direct care experience working with homeless individuals and 2 years of supervisor/leadership experience. Hours are Tuesday-Saturday 3-11 shift with additional hours as needed. **

SUMMARY OF THE POSITION:

The Shift Leader provides leadership and guidance to the Assistant Supervisor, program staff and guests of the shelter. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the 3-11 shift, including a service model that emphasizes use of Motivational Interviewing, Trauma-Informed Care, and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.

The Director will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home.
  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing
  • Never warehouse or institutionalize our guests in our shelters
  • Everyone is “housing ready:” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”
  • Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
  • Recognize the impact of violence and victimization on development and coping strategies
  • Employ an empowerment model, using motivational interviewing skills during interactions with guests
  • Maximize guest choices and control over her/his recovery based in a relational collaboration
  • Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
  • Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
  • Minimize the possibilities of re-traumatization
  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
  • Solicit guest input and involve guests in designing and evaluating services

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

  • High school diploma or GED

PREFERRED:

  • Bachelor’s Degree
  • Valid driver’s license

KNOWLEDGE/EXPERIENCE:

REQUIRED:

  • Minimum of two (2) years of leadership/supervisory experience in a human services setting
  • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness
  • Five (5) year’s direct care experience with people who are homeless or poor
  • Experience utilizing motivational interviewing, trauma-informed care, harm reduction, and similar approaches when interacting with clients

PREFERRED:

  • Bilingual, with a preference for English/Spanish
  • Four years or more of prior supervisory experience

PHYSICAL ABILITIES/SKILLS

REQUIRED:

  • Ability to use computer, calculator, fax, copier machine and other office equipment
  • Ability to access different building locations, and different program sites
  • Frequent stooping, bending, stretching, standing, walking
  • May include lifting of guests at times
  • Ability to respond quickly in emergency situations
  • Ability to work in foul weather, on weekends, or on holidays as scheduled
  • Ability to work as essential personnel in the event of a weather or other declared emergency

MENTAL ABILITIES/SKILLS:

REQUIRED:

  • High degree of organizational skill
  • Excellent oral/written communication skills and interpersonal skills
  • Ability to talk (and listen) in a non-judgmental way
  • Ability to perform an array of difficult tasks at the same time
  • Ability to train, support, evaluate and supervise staff
  • Ability to communicate with staff, including setting clear expectations
  • Ability to work as a member of a team and think creatively
  • Ability to work with diverse population and in a stressful environment
  • Ability to respond safely, quickly, and calmly in emergency situations
  • Willingness to continue to learn and improve in all areas of professional performance development
  • Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma- Informed Care, Harm Reduction, Motivational Interviewing, First Aid/CPR/Narcan, Code of Conduct, Harassment Policy, etc.

Job Features

Job CategoryNorton Healthcare Staffing & Recruiting, Norton Rehab Group, Norton Social Work Group

Apply Online

 
 
 
 
 
 
 

Education

 
 
 

Work Experience

 
 
 
 
 

Other Work Experience

 
 
 
 
 
 

Norton gives me the flexible schedule I need.

Find out today why so many healthcare professionals choose Norton.

More Info

Contact us

Please fill in your information and we will contact you as soon as possible.