34 Elm Street, Cohasset MA 02025
(781) 383-3800

Triage Clinician

Triage Clinician

Norton Healthcare Staffing & Recruiting, Norton Social Work Group

Full Time
Posted 3 months ago


The Triage Clinician will work within the Triage Program to assess new guests at the Front Door of the Shelter System and immediately begin working with guests to quickly identify their needs and resources in order to determine a housing pathway. The Triage Clinician will work alongside the Triage Specialists to provide consultation, Crisis Intervention and offer therapeutic support for guests during the assessment process and during their time in the Triage Program. The Triage Clinician will play a vital role in working with individuals whose mental illness, substance use, or trauma history present additional barriers to their housing. The Triage Clinician will conduct bio-psych-social assessments and provide immediate referral services. Each guest will have varying support needs. The Triage Clinician will work with guests to develop a Safe Placement and Stability plan with a goal for diverting individuals to appropriate community placements and resources. These services could include, but are not limited to, safety planning, connection to medication resources, assisting a guest in accessing detox or recovery services and other stabilization services as needed. Once the Triage Clinician and the guest have established a Safe Placement and stability plan, the Triage Clinician will participate in warm hand offs to internal and external providers for continued work toward permanent housing.

The Triage Clinician will also take a proactive, leadership role in diverting from shelter whenever appropriate and will work with community providers of health and behavioral health services to coordinate care plans which do not rely on emergency shelter when other more appropriate medical and behavioral health services should be explored and utilized. The Triage Clinician will work with local hospitals and care facilities to educate on the appropriate use of our shelters and will provide advocacy for clients. The Clinician will work to coordinate appropriate discharge plans for guests who are reentering the community from incarceration with a clear focus on upstream services which avoid unnecessary reliance on emergency shelter. The Triage Clinician will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-Informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing.

The Shelter Clinician will work closely with the Triage Specialists, Triage Supervisor, MATCH team, Shelter Director(s) and other providers such as BHCHP nursing staff, DMH HOT team, BEST team, etc.

Working in conjunction with the Program Evaluation department, the Clinician will be responsible for producing data and up-date guest ETO files on a regular basis and enter Efforts to Outcomes. The Triage Clinician will also assist the Director in preparing monthly, quarterly and annual progress reports. The Triage Clinician is responsible for documenting their work with clients in both written and electronic formats.




  • Master’s Degree in Social Work or related field
  •  LICSW or LMHC


  • A valid Massachusetts Driver’s License in good standing



  • Minimum of three (3) years direct care experience providing clinical services, including assessment and referral, crisis intervention and stabilization, individual and group treatment to adults with mental illness and addictive disorders
  • Knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Care work
  • Knowledge of and strong commitment to harm reduction philosophy, principles and practices
  • Knowledge of Crisis Intervention and stabilization
  • Awareness of and commitment to self-care strategies, practices and support
  • Ability to consult about psychiatric issues with professional and non-professional staff
  • Strong computer skills including familiarity with management information systems or database programs


  • Experience working in a hospital or trauma center
  • Experience in Triage and or diversion
  • Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
  • Experience supervising, coaching, mentoring, empowering and otherwise supporting non-clinical direct-care staff
  • Knowledge and professional alignment with Housing First philosophy
  • Expertise in Motivational Interviewing
  • Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization)
  • Bilingual in Spanish and English
  • Familiarity with the Massachusetts public and private mental health systems



  • Ability to respond quickly to crisis
  • Ability to access public transportation
  • Ability to access different building locations and program sites
  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment



  • Strong professional, organization and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them
  • Positive and supportive attitude, including the ability to see, elicit, acknowledge and appreciate the strengths, intentions, skills, wisdom, values, commitments and resilience of direct-care staff
  • Empathy, creativity and compassion in holding the complexities of the many and competing needs, demands and expectations that direct-care staff face in their work
  • Excellent self-care and personal modeling of active self-care practice
  • Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills
  • Ability to work collaboratively as a member of cross-functional teams
  • Ability to function under pressure in a fast paced human service environment
  • Ability to prioritize and manage different roles and tasks, with attention to deadlines
  • Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
  • Ability to work independently and as a part of a team


  • Perform bio-psych-social assessments of guests to ensure safety and proper level of care.
  • Provide crisis intervention and brief stabilization.
  • Arrange appropriate external referrals and placements.
  • Maintains flexibility to work at a variety of emergency shelter locations within the agency
  • Participate in special projects as determined by the needs of the Triage department
  • Follow up on interventions as needed, advocating for appropriate and timely mental health services.
  • Refer guests to appropriate government programs and facilities.
  • Work with community-based resources including hospitals and care facilities to coordinate services and ensure appropriate discharges.
  • Attend appropriate internal and external meetings.
  • Document inappropriate referrals and other incidents.
  • Provide periodic in-service training.
  • Meet for weekly supervision with designated Director.
  • Serve on committees.
  • Maintain appropriate and timely records.
  • Serve as a source of support and consultation to peers.
  • Attend all mandatory trainings and other trainings that will enhance skills related to this position.
  • Performs other related duties as requested/directed by supervisor

Job Type: Full-time

Salary: $60,000.00 /year

Job Features

Job CategoryNorton Healthcare Staffing & Recruiting, Norton Social Work Group

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