34 Elm Street, Cohasset MA 02025
(781) 383-3800

Veterans Triage Clinician-Boston, MA

Veterans Triage Clinician-Boston, MA

Norton Healthcare Staffing & Recruiting

Full Time
Posted 1 week ago

***Our client is looking to fill there Scattered Site Housing Clinician role 40 hours, Monday – Friday, 8:30 a.m. – 5:00 p.m. Must have Masters Degree and three (3) years of direct care experience.***


The VTC will assess veterans entering shelter and immediately assess to quickly identify their needs and resources in order to determine all types of housing pathways including but not limited to shelter diversion, SSVF, VASH, Hartford Street low barrier housing for Veterans, Safe Havens, RRH, recovery housing, and shared living.. Every Veteran will be assisted in obtaining all benefits, entitlements and services needed to support community-based stability. The VTC will play a vital role in working with individuals whose mental illness, substance use, or trauma history present additional barriers to their housing. The Clinician will conduct bio-psych-social assessments and provide immediate referral services. The VTC will work with guests to develop a Safe Placement and Stability plan. These services could include, but are not limited to, safety planning, connection to medication resources, assisting a guest in accessing detox, recovery services and other stabilization services as needed. Once the clinician and the guest have established a Safe Placement and stability plan, the VTC will participate in warm hand offs to internal and external providers.

The VTC will also work with community providers of health and behavioral health and veteran’s services to coordinate care plans, which do not rely on emergency shelter when other more appropriate medical and behavioral health services should be explored and utilized. The VTC will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing.




  • Master’s degree in Social Work or related field
  • Ability to obtain LICSW, LMHC, or other applicable state licensure
  • A valid Massachusetts Driver’s License in good standing





  • Minimum of three (3) years direct care experience providing clinical services, including assessment and referral, crisis intervention and stabilization, individual and group treatment, to adults with mental illness and addictive disorders
  • Knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Care work
  • Knowledge of and strong commitment to harm reduction philosophy, principles and practices
  • Knowledge of crisis intervention and stabilization
  • Awareness of, and commitment to, self-care strategies, practices and support
  • Ability to consult about psychiatric issues with professional and non-professional staff
  • Strong computer skills including familiarity with management information systems or database programs


  • Experience working in a hospital or trauma center
  • Experience in Triage and or diversion
  • Experience working with chronically homeless veterans, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
  • Experience supervising, coaching, mentoring, empowering and otherwise supporting non-clinical direct-care staff
  • Knowledge and professional alignment with Housing First philosophy
  • Expertise in Motivational Interviewing
  • Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization)
  • Bilingual in Spanish and English
  • Familiarity with the Massachusetts public and private mental health systems
  • Knowledge of veteran resources in the Boston COC and/or experience navigating veteran service systems



  • Ability to respond quickly to crisis
  • Ability to access public transportation
  • Ability to access different building locations and program sites
  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment



  • Strong professional, organization and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them
  • Positive and supportive attitude, including the ability to see, elicit, acknowledge and appreciate the strengths, intentions, skills, wisdom, values, commitments and resilience of direct-care staff
  • Empathy, creativity and compassion in holding the complexities of the many and competing needs, demands and expectations that direct-care staff face in their work
  • Excellent self-care and personal modeling of active self-care practice
  • Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills
  • Ability to work collaboratively as a member of cross-functional teams
  • Ability to function under pressure in a fast paced human service environment
  • Ability to prioritize and manage different roles and tasks, with attention to deadlines
  • Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
  • Ability to work independently and as a part of a team


  • Conduct Triage assessments with veterans prior to them entering the homeless system
  • Perform bio-psych-social assessments of guests to ensure safety and proper level of care
  • Provide crisis intervention and brief stabilization
  • Arrange appropriate external referrals and placements
  • Follow up on interventions as needed, advocating for appropriate and timely mental health services
  • Refer guests to appropriate government programs and facilities
  • Work with community-based resources including hospitals and care facilities to coordinate services and ensure appropriate discharges
  • Attend appropriate internal and external meetings
  • Document inappropriate referrals and other incidents
  • Provide periodic in-service training
  • Meet for weekly supervision with designated Director
  • Serve on committees
  • Maintain appropriate and timely records
  • Serve as a source of support and consultation to peers
  • Attend all mandatory trainings and other trainings that will enhance skills related to this position
  • Performs other related duties as requested/directed by supervisor

Job Type: Full-time

Salary: $60,000.00 /year

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